Welcome to PetDialog (the “App” in the following). This App was developed and is operated by Zoetis UK Limited ("Zoetis" in the following). This App intends to aid in the care and monitoring of Companion Animals, and provide a source of related informative materials to support the veterinarian and help engage their customers to implement the veterinarians recommendations. By accessing or using the App, you acknowledge that you have read and understood, and that you agree to be bound, without limitation or qualification, by these Terms of Use as well as our Privacy Policy and Cookies Policy which is incorporated herein by reference. If you are not willing to be bound by these Terms of Use, you may not access the App.
1. Ownership and Use of the App. We hope that you will browse the App and find it useful. All contents of the App, its “look and feel” and design elements, trademarks, service marks, logos, text, graphics, audio, images, charts, audio clips, videos, data and compilations (the “Zoetis Content”) are the property of Zoetis, its affiliates, related companies or its licensors or partners unless otherwise noted, and are legally protected without limitation, under UK law, as well as applicable non-UK laws, regulations and treaties. Unless the context clearly requires otherwise, or we explicitly say so in writing, the term “App” includes “Zoetis Content.” Zoetis reserves the right to alter or delete material from the App at any time.
Zoetis grants you a limited, non-exclusive, non-transferable, non-assignable license to access and view the App consistent with these Terms of Use and solely for your limited personal, non-commercial use. You may not distribute, modify, transmit, reuse, repost, publicly display, publicly perform, or create another work that incorporates any Zoetis Content without the express written permission of Zoetis. You must retain, without modification, all proprietary notices affixed to or contained in the App. Except as otherwise expressly permitted by Zoetis, any other use of the Zoetis Content for any purpose is prohibited.
BY ACCESSING, VIEWING OR USING THE APP YOU ACKNOWLEDGE THAT ANY UNAUTHORIZED USE OF ZOETIS CONTENT BY YOU MAY VIOLATE COPYRIGHT, TRADEMARK, PRIVACY AND/OR PUBLICITY LAWS AS WELL AS COMMUNICATION REGULATIONS AND STATUTES. YOU AGREE THAT ZOETIS WILL HAVE NO RESPONSIBILITY OR LIABILITY FOR ANY UNAUTHORIZED USE OF THE APP.
2. Prohibited App Access. Except as otherwise expressly permitted by Zoetis, any other use of the Zoetis Content or the App is prohibited. Without limiting the generality of the foregoing, you may not sell, republish, license, redistribute, or otherwise use the App except as allowed herein unless you have obtained Zoetis’ express written consent. In addition, without Zoetis’ express written consent, you may not, directly, indirectly, or through any program, device, software, routine, robot, spider, crawlers, or other automatic or manual process, interfere or attempt to interfere with the proper working of the App; collect, scrape, or mine the contents of the App; add any code or insert any hidden data or text to the App; access or attempt to access any other areas of Zoetis information systems or information contained thereon for any purpose; take any action that imposes an unreasonable or disproportionately large load on Zoetis’ infrastructure; or mirror or redisplay this App in its entirety or in part through framing or other techniques that show a portion of the App or otherwise redisplay any Zoetis trademark, logo, trade name or other proprietary information, including images, frames, content, or layout/design found on any page of the App. Zoetis may, in its discretion, revoke all rights to access the App.
3. Inappropriate App Use. You are prohibited from using the App in bad faith and in uploading, posting or otherwise transmitting any abusive, threatening, libelous, defamatory, offensive, objectionable, obscene, inflammatory, pornographic, fraudulent, deceptive, misleading, profane, or otherwise unlawful or inappropriate material, including but not limited to any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or would otherwise violate the law, including the copyright, trademark or other intellectual property right of another.
4. No Endorsement of Linked Content. Certain links on the App lead to resources located on servers that are not maintained by Zoetis or under its control. We provide such links for our users’ convenience. Zoetis is not responsible for the content of any such referenced web Apps or for the availability of or access to such web Apps. Inclusion on the App of any link to another web App, or any reference to any product or service by trade name, trademark manufacturer, or otherwise, does not constitute or imply an endorsement or recommendation by Zoetis. Zoetis makes no warranties or representations of any kind as to the accuracy, currency or completeness of any information contained on such web Apps. Access to other Apps linked to this App is at your own risk, and Zoetis disclaims all liability with regard to your access to such linked Apps, or arising from the content or information contained therein.
YOU AGREE THAT ZOETIS WILL HAVE NO RESPONSIBILITY OR LIABILITY FOR ANY INFORMATION, SOFTWARE, OR MATERIALS FOUND AT ANY LINKED APP.
5. Trademarks. The trademarks, logos, service marks and trade dress (collectively, the “Trademarks”) displayed on the App, whether or not appearing in large print, italics or with the trademark symbol, are registered and unregistered trademarks of Zoetis, its affiliates, related companies or its licensors or partners unless otherwise noted. In addition, all page headers, custom graphics, button icons and scripts may be Trademarks of Zoetis and may not be copied, in whole or in part, without the prior written permission of Zoetis. You acknowledge that the Trademarks used and displayed on this App are and shall remain the sole property of Zoetis or the Trademark owner. Nothing contained in this App should be construed as granting, by implication, estoppel or otherwise, any license or right in and to the Trademarks without the express written permission of Zoetis or the Trademark owner. Your misuse of the Trademarks on the App and in its contents, except as provided in these Terms of Use, is prohibited.
6. Copyrights. Any and all Zoetis Content and other works of authorship on the App (collectively, “Works”) are the copyrighted works of Zoetis, its affiliates, related companies, or its licensors or partners, and are protected under UK and other copyright laws and treaty provisions. Other than the limited license to access and view the Zoetis Content set forth in these Terms of Use, Zoetis grants you no other privileges or rights in any of the Works. You acknowledge that any other use of the Works, including without limitation, reproduction, modification, distribution, transmission, republication, public display, or public performance, without the prior written permission of Zoetis, is prohibited. You agree not to decompile, disassemble, reverse engineer, or attempt to reconstruct, identify, or discover any source code, underlying ideas, underlying user interface techniques, or algorithms of the App by any means whatsoever, except to the extent the foregoing restriction is prohibited by applicable law. We take protection of copyrights, both of our own and others, very seriously. If you believe that the App contains elements that infringe copyright in your work, please follow the procedures outlined in Section 12 of these Terms of Use.
7. Privacy- and Cookies Policy. Zoetis respects your privacy. Please review our Privacy- and Cookies Policy (please see the link in the introduction of these Terms of Use) so that you may understand the information we collect, our use of that information and the choices we offer you.
8. Registration. You may be able to create a user account or otherwise register with the App. If you choose to do so, you must provide us with accurate, current, and complete information, and you agree to be responsible for any conduct using your account and to maintain the security of any user name and password. You may not create accounts or submit Uploads (defined below) on behalf of anyone other than yourself.
9. Submissions (Including Your Uploads). If you are (i) at least 18 years of age and above the age of majority in the state in which you live, (ii) are an emancipated minor, or (iii) possess legal parental or guardian consent, you may choose to provide, make available to Zoetis, or post on or upload to the App, suggestions, comments, ideas, improvements, information, personal or other data, text, images, and other works of authorship (collectively, “Uploads”).
If you provide Uploads, you grant to Zoetis and Zoetis’ affiliates, representatives, employees, and assigns an irrevocable, perpetual, non-exclusive, royalty-free, worldwide, non-exclusive license (sublicensable through multiple tiers, and to third parties including to other users of the App) to reproduce, publicly display, archive, distribute, adapt, modify, publish, edit, translate, prepare derivative works of and otherwise use your Uploads, in whole or in part, (including your name, likeness, age and gender) in any media now or hereafter known in any manner and for any purpose, including but not limited to, publication on the App and any associated print or digital promotional materials related thereto, any other marketing and promotional materials and for the development of products or services. You agree that you are solely responsible for all your communications, materials and suggestions you transmit to, or post on, the App.
You represent and warrant that: (a) you are above the age of majority in the state in which you live, an emancipated minor, or possess legal parental or guardian consent ; (b) you own all rights in your Uploads or, alternatively, you have acquired all necessary rights in your Uploads to enable you to grant to Zoetis the rights in your Uploads described herein; (c) your Uploads do not infringe the intellectual property rights, privacy, or any other legal or moral rights of any third party; (e) your Uploads are lawful; (e) your Uploads are not harmful, such as virus, malware, or spam; (f) your Uploads are not disparaging, defamatory, or libelous of Zoetis or any third party; (g) you will not seek the return of your Uploads; and (g) you will not assert any claims against Zoetis or its affiliates, representatives, employees, or assigns in connection with your Uploads.
Zoetis and its affiliates, representatives, employees, and assigns shall be free to use any ideas, concepts, know-how or techniques contained in your Uploads, for any purpose whatsoever, without time or territorial limitations, without your consent or compensation to you, including but not limited to, developing, manufacturing and marketing products, and you will gain no right, title or interest (including no joint ownership in the App or any other materials) by virtue of doing so. As a further condition of providing Uploads you (and any other individual depicted therein) unconditionally and irrevocably waive all claims to compensation use of the Uploads by Zoetis and its affiliates, representatives, employees, or assigns and/or any right with respect to such use you may have under copyright law, the right of publicity, the right of privacy, the law of defamation and/or any other common law or statutory claims under the laws of any jurisdiction. You hereby waive any moral rights you may have in the Uploads, for all uses of the Uploads, throughout the world.
10. Non-Confidential Nature of Uploads. Subject to any applicable terms and conditions set forth in our Privacy Policy or elsewhere on the App (for example, in terms and conditions that apply to any Upload), your Uploads are and will be deemed to be non-confidential and Zoetis shall have no obligation of any kind with respect to such information.
Zoetis reserves the right to cooperate fully with any law enforcement authorities requesting or directing Zoetis to disclose the identity of anyone posting an upload or other information or materials.
11. Monitoring of the App. Zoetis may, from time to time, monitor, review, block or remove Uploads; however, Zoetis is under no obligation to do so and assumes no responsibility or liability arising from such content nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy contained in any Uploads. Users shall be solely responsible and liable for any Uploads, any activity or transactions that occur under their name or account, and any infringement of copyright, trademarks, or other rights. Zoetis is not required to host, display, or distribute any Uploads, and may, in its sole discretion, remove at any time or refuse any Uploads for any reason. Zoetis is not responsible for any loss, theft or damage of any kind to any Uploads.
12. Copyright Infringement Notification. Zoetis respects the intellectual property of others, and we ask that you and all of our App users do the same. If you believe that your copyrighted work is accessible on the App in a way that constitutes copyright infringement, please inform us.
13. App May Not Always Be Available or Accessible. Zoetis does not guarantee that the App will be operating at any given time. You should expect that the App will periodically be taken off-line for maintenance, content and design updates, and other alterations that may make it unavailable. Zoetis does not represent or warrant that the App is compatible with your hardware or software applications or browsers.
14. LIMITATIONS ON LIABILITY. Your use of the App is at your own risk. Zoetis uses reasonable efforts to include accurate and up to date information in the App; however, since information changes so quickly, Zoetis is unable to make any warranties or representations as to its accuracy.
ZOETIS ASSUMES NO LIABILITY OR RESPONSIBILITY AS TO THE RELIABILITY, ACCURACY, VALIDITY, TIMELINESS, USEFULNESS OR COMPLETENESS OF ANY INFORMATION ON THE APP.
In no event shall Zoetis or any other party involved in creating, producing or delivering the App be liable FOR ANYTHING arising out of your access to, use of or inability to access or use, the App INCLUDING BUT NOT LIMITED TO any damages, including, without limitation, direct, incidental, consequential, indirect, special or punitive damages, or damages resulting from lost profits, lost data or business interruption.
In no event shall Zoetis’s maximum aggregate liability for action arising out of or connected to the App exceed ONE HUNDRED GBP (£100.00).
These limitations include but are not limited damages to or viruses that may infect your computer equipment. Zoetis does not guarantee or warrant that files that may be available for download from this App will be free of infection from viruses, worms, Trojan horses or other code that manifests contaminating or destructive properties.
Without limiting the foregoing, everything on the App is provided to you ‘AS IS’ without REPRESENTATIONS, warranties, OR COVENANTS of any kind, either express or implied, including, but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement of the App’s contents.
Any claim and action arising out of or in any way connected with this App must be brought within one (1) year after such cause of action arose.
You acknowledge and agree that by using the internet to use the App, you may incur charges from your wireless carrier, internet service provider or other method of internet access, depending upon your contract or plan with your provider. You acknowledge that payment of any such charges will be your sole responsibility. You agree that your use of the App will be in accordance with all requirements of your wireless carrier, internet service provider or other method of internet access.
Some jurisdictions may not allow THE EXCLUSION OF IMPLIED WARRANTIES OR OTHER ITEMS, AND SO some of the above exclusions may not apply to you.
15. Medical Information. This App may contain information relating to various medical conditions and their treatment. This information is provided for general information only and does not constitute advice. Zoetis does not provide, and is not intending to provide or providing medical advice, treatment or judgment. The content of the App is not meant to be a substitute to the clinical judgement of your veterinary surgeon or the clinical examination of an animal.
16. Void Where Prohibited. Use of any portion of this App is void where prohibited by law. Although the information on this App is accessible worldwide, not all products or services discussed in this App are available to all persons or in all geographic locations or jurisdictions. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. Zoetis reserves the right to limit provision of our products or services to any person, geographic region or jurisdiction and/or to limit the quantities of any products or services we provide.
17. Indemnification. You should use this App only if it is legal for you to do so. By using this App, you represent to us that you intend to do lawfully. You agree to indemnify, defend and hold harmless Zoetis, its officers, directors, employees, agents, suppliers, service providers, licensors and third party partners from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any illegal use of this App, any breach of your representations and warranties, or any violation by you of these Terms of Use, or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the App using your account.
18. Our Agreement and Modifications of It. These Terms of Use, together with our Privacy Policy and any App specific terms or conditions (for example, terms and conditions that apply to any Upload), constitute the entire agreement between you and Zoetis regarding this App and supersede any and all other agreements, representations and understandings, whether written or oral. These Terms of Use may not be modified or amended by you without the prior written consent of Zoetis. Zoetis may modify or amend these Terms of Use, the Privacy Policy and the Cookies Policy at any time without notice to you. You should regularly review these Terms of Use for any modifications or amendments to these Terms of Use as your continued use of the App after a modification or amendment signifies your assent and agreement to these Terms of Use, as amended. If any clause or provision set forth in these Terms of Use is determined to be illegal, invalid or unenforceable under present or future law, then you understand and agree that the clause or provision so determined to be illegal, invalid or unenforceable will be enforced to the extent permissible and shall be severable without affecting the enforceability of all remaining clauses or provisions, while still as fully as possible carrying out the intent of the original provision. Failure by Zoetis to prosecute any right with respect to a default hereunder will not constitute a waiver by Zoetis of the right to enforce rights with respect to the same or any other breach.
19. Governing Law & Dispute Resolution. This App and its contents are intended to comply with the laws of England and Wales. These Terms of Use and your use of the App shall be governed by and construed in accordance with the laws of England. The English courts shall have exclusive jurisdiction over any disputes arising in connection with this App, except where, by law, such dispute or claim must be brought in the jurisdiction in which you are domiciled, or where the relevant law contains mandatory provisions that override such exclusive jurisdiction.
Copyright © 2015 Zoetis UK Limited, All rights reserved.
At Zoetis UK Limited, we recognise the importance of protecting and respecting the privacy of information collected about, and provided by, the users of PetDialog.
SCOPE OF PRIVACY POLICY
This privacy policy (“the Policy”) together with our Terms of Use, apply to:
This Policy sets out how we will process personal data collected from you or that you disclose/provide to us. Please read this Policy carefully as it sets out our policies regarding your personal data and how it will be treated.
For the purposes of the Data Protection Act 2018 and the General Data Protection Regulation of the EU (GDPR), the data controller is Zoetis UK Limited, a company registered in England (company number: 08116609), with its registered office at First Floor, Birchwood Building, Springfield Drive, Leatherhead, KT22 7LP, United Kingdom (“Zoetis, “we”, “our” or “us”).
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
USES MADE OF THE INFORMATION
By using PetDialog, you agree that we may use the information you have given in the following ways:
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you will be stored cloud based in Ireland by Amazon Web Services Inc. We will collect your data as controller of the database. Your personal information will be shared with your veterinary practice who takes care for your dog’s health provided you insert the vet code. In case your personal data are shared you will receive message from your veterinary practice related to the health of your dog. Please note that you can opt-out from this service at any time by using the opt-out button. We will always employ appropriate technical security measures to protect your personal information and to ensure that it is not accessed by unauthorised persons. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Your information may be used by us to provide you with printed and/or online publications, telephone messages, SMS messages and/or email communications (if you have consented to receive these communications from us as part of the registration process). These will contain tailored information as part of our webApp programme.
We may also use your information to send you (including by email) other health-related information which may relate to your animal’s health condition and/or may be of interest to you, and/or to conduct market research into medical conditions and the usefulness of our information programmes (if you have consented to receive these communications from us).
We respect the confidentiality of your personal information. Only we, organisations working with us in the administration of the above information, and our group companies (as set out above) will have access to your information. We may use third party processors to conduct research, process data or maintain our webApp, content, or programmes on our behalf, but your information will not be disclosed to any other third parties such as outside mailing organisations. While it is unlikely, we may be required to disclose your information by a court order or to comply with other legal or regulatory requirements, we will use reasonable efforts to notify you before we do so, unless we are legally restricted from doing so.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to PetDialog; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at support@petdialog.co.uk
ACCESS TO INFORMATION/CONTACT DETAILS
Your information will be retained by us for the period of time that you are registered to use our App.
In accordance with the GDPR , you have the right to access information held about you. You can request your information from us, request that your information on the Zoetis database is amended/deleted, or you can unsubscribe from any programme at any time by writing to us at: Zoetis UK, First Floor, Birchwood Building, Springfield Drive, Leatherhead, KT22 7LP, UK. Please mark the envelope “DSAR”. Alternatively, you can email us at privacy@zoetis.com.
We aim to deal with your request (including unsubscribing you from any programme) within ten working days of its receipt.
Requesting Account and Data Deletion
We respect the rights of our users to control their personal and pet data. If at any point you decide to withdraw from our study, you can do so easily and effectively.
How to Request Data Deletion
What Data Can Be Deleted
The following data of the user and their pet is collected and can be deleted if requested before the data is aggregated and fully anonymised:
Important Note
Once the data is aggregated and fully anonymised, it will become irreversible and indistinguishable, thereby making deletion impossible. We recommend users to make their decisions promptly to ensure their data rights are maintained.
Your trust is paramount to us, and we will always strive to ensure the safety and privacy of the information you share. If you have any further questions or concerns, do not hesitate to reach out to us at privacy@zoetis.com.
FILING A COMPLAINT
You have the right to file a complaint about the processing of your data by Zoetis at your competent supervisory authority which is Zoetis UK, First Floor, Birchwood Building, Springfield Drive, Leatherhead, KT22 7LP, UK.
CHANGES TO THE POLICY
This Privacy Policy may be amended by us at any time. Please check this section periodically to inform yourself of any changes.
Zoetis UK Limited
Privacy Statement updated April 2021
1. Purpose of this cookie policy
This cookie policy applies to the PetDialog webApp (the “webApp” in the following) and aims to inform you about our use of cookies on the webApp. This policy helps us to provide you with a good experience when you browse our webApp and also allows us to improve our App. This cookie policy provides you with clear and comprehensive information about the cookies we use and the purpose for using them.
This policy does not govern the use of the webApp, nor the processing of personal data on this webApp. To learn more about our terms of use, please consult [Terms of Use]; for more information about how we process your personal data on this webApp, please click on [Privacy Policy].
2. What are cookies?
A cookie is a small text file that is placed on the browser or hard drive of your computer (or similar device) by webApps that you visit. Cookies are typically used in order to make webApps work, or work more efficiently, as well as to provide information to the owners of the particular webApp.
3. What cookies do we use and why?
Our webApp uses cookies to distinguish you from other users of our webApp. Cookies are used to ensure that we give you the best experience on our webApp, and allow us to improve our webApp.
We use the following types of cookies:
Whether a cookie is considered as a 'first' or 'third party' cookie refers to the domain placing the cookie. First-party cookies are those cookies set by a webApp that is being viAppd by the user at the time (e.g. cookies placed by www.zoetis.com). Third-party cookies are cookies that are set by a domain other than that of the webApp being viAppd by the user. If a user visits a webApp and another entity sets a cookie through that webApp this would be a third-party cookie (e.g. Google Analytics).
Whether a cookie is considered as a 'persistent' or 'session' cookie refers to the duration of the cookie. A persistent cookie remains on a user's device for the period of time specified in that cookie, and is activated each time that said user visits the webApp that created the concerned cookie. A session cookie allows to link the actions of a user during a browser session. A session starts when a user opens a browser window and ends when the browser window is closed. Once the browser is closed, all session cookies are deleted.
4. How to manage cookies?
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of the webApp.
Once you have given us your consent to the use of cookies, we will store a cookie on your computer or device to remember this for next time. If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.
For more details the following links may be helpful:
More information on the use of cookies can be found on the webApp www.allaboutcookies.org, or your may always contact is in this regard: privacy@zoetis.com.
5. Update
We reserve the right to modify this cookie policy from time to time. It is your responsibility to regularly verify whether you have read and consented to the latest version of the applicable cookie policy.
This Cookie Policy was last updated on January 2015.